DRC People Operations & Duty of Care Associate (Fixed-Term)
One Acre Fund · Kinshasa, Democratic Republic of Congo · OnSite
About the job
About One Acre Fund Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post. About the Role The DRC People Operations & Duty of Care Associate will drive the daily execution, administration, and continuous maintenance of health, safety, and duty of care systems for the DRC program. Acting as a crucial operational and staff-facing focal point, this role is responsible for ensuring compliance with staff safety and security protocols across offices, transport, accommodations, warehouses, and field operations in a complex environment. You will ensure that established standard operating procedures (SOPs), incident management processes, and people safety and security systems are practically implemented, clearly communicated, and consistently followed by all staff. This role has a 12-month fixed-term contract, with the option to renew on business terms. Responsibilities Duty of Care & Safety Administration Maintain and regularly update foundational risk profiles, movement protocols, and safety logs across all operational locations. Serve as the central administrative focal point for incident management, ensuring timely documentation, structured reporting, and tracking of corrective actions. Act as the budget administrator for staff well-being, safety, and security expenditures, ensuring resources are tracked and utilized efficiently. Oversee the day-to-day implementation and upkeep of established Health, Safety, and Security SOPs (including staff movement, office/warehouse safety, and emergency response). Ensure all policies and procedures are practically integrated into daily routines, clearly communicated, and consistently applied across all departments. Maintain organized physical and digital filing systems for all compliance, safety, and personnel records. Monitor local security developments, political events, and public health situations (e.g., protests, elections, regional conflicts, or health alerts) to proactively provide intelligence updates and advise on necessary operational adjustments. Training, Onboarding & Capacity Building Coordinate the logistics, scheduling, and tracking for staff well-being, duty of care, and basic safety training programs. Facilitate thorough administrative inductions for new staff, consultants, and visitors, ensuring they receive, understand, and acknowledge all safety protocols. Maintain accurate tracking systems to ensure 100% staff compliance with organizational training requirements. Incident Management & Support Serve as the first-line point of contact for staff reporting workplace incidents, accidents, or health events. Maintain up-to-date emergency contact trees, phone trees, and vendor lists to ensure rapid execution of crisis management plans when needed. Champion a culture of care, proactively encouraging staff to utilize available resources and reporting systems. Serve as the primary operational focal point and key contact for external health and security service providers. Cross-Functional Execution & Office Management Oversee day-to-day office management and facility administration, ensuring workspaces consistently meet foundational health, safety, and duty of care standards. Partner closely with HR, Operations, and Supply Chain to embed people-centric systems into broader operational planning. Manage administrative relationships with vendors related to office facilities, basic guarding, and staff health services. Proactively establish, maintain, and leverage positive working relationships with local authorities, emergency services, police, and traffic departments to ensure rapid support during incidents. Career Growth and Development We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. Y
Requirements
CRO - Corporate Operations